|The cost of calling a technician to troubleshoot in the Zone of responsibility of the Contractor during working hours (from 9:00 to 18:00)||0,00|
|The cost of calling a technician to troubleshoot in the Zone of responsibility of the Customer during working hours (from 9:00 to 18:00)||100,00**|
|Troubleshooting is paid separately according to the following tariffs:|
|The cost of calling a technician to troubleshoot in the Zone of responsibility of the Customer during working hours in the privat sector (from 9:00 to 18:00)||200,00|
|WiFi router setting (in the Customer’s premises)||100,00|
|Smart TV setting (in the Customer’s premises, depending on the model)||100,00|
|Providing one fair IP address/month (included in the price of the service)||0,00|
|Change of fair IP address (once for each change)||100,00|
|Change of the current tariff plan (subject to submitting an application for change by the 20th of the current month!)||0,00|
|Extension/replacement of cable in the Customer’s premise (without laying, for 1 meter)||15,00|
* The connection fee is paid by the subscriber when concluding the Agreement on the provision of Internet access services. The cost of connection does not include the configuration of subscriber equipment (Wi-Fi router). Payment is made separately, according to the current Price List.
Call a technical specialist — visit of a specialist to troubleshoot within the time agreed by the parties, after receipt of an application from the subscriber about the fault:
** - call of a master includes the diagnosis of the fault directly at the subscriber (at connection address).
IMPORTANT: monthly fee of all tariff plans, includes a fee
for supporting the operation of the direct connection (port reservation) in the amount of UAH 12.00.