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Hosting services rules

Hosting services rules

  1. The average use of user processes should be not more than 2% of server resources per hour. User processes include processes running and/or operating with the authority (UID, EUID) of the linux user that is associated with the account (defined when creating the account), as well as those processes/threads that are system ones and running from system users, while they process data based on other user processes (MySQL threads running under the mysql system user, processes and/or threads of Apache web server running under the apache system user, etc).
  2. The following restrictions are imposed on user processes:
    1. The maximum number of simultaneously executed processes is 64;
    2. Maximum process execution time is no more than 5 minutes of processor time and no more than 15 minutes of astronomical time;
    3. Maximum memory consumption is 96 MB per process/thread (of which for data — no more than 64 MB);
    4. The maximum number of simultaneously opened files is no more than 64 per process/thread.
  3. PHP scripts, regardless of ServerAPI (CGI, mod_php, mod_suphp, etc.) are subject to the following restrictions:
    1. The maximum execution time of the script is not more than 30 seconds;
    2. Maximum memory consumption is 128 MB.
  4. The following restrictions apply to the operation of the web server:
    1. The maximum size of data transmitted to a web server using the POST method is 35 MB
    2. The maximum number of simultaneous connections to the web server is no more than 64.
      Determining whether a particular connection belongs to an account is based on the data: the correspondence of the selected client account to the IP address and/or domain specified in the «Host:» section of the HTTP protocol request to the client account.
  5. The following restrictions apply to e-mail operations:
    1. The maximum size of one e-mail, taking into account all its attachments, headers, as well as taking into account the encoding used by mail servers and/or clients when sending emails is 20 MB;
    2. Allowed frequency of sending mails: no more than 150 per day from the client’s account;
    3. The maximum number of erroneous (non-existent) addresses specified as recipients of a letter within one SMTP-session is 3 addresses.
  6. The following restrictions apply to the operation of the FTP server:
    1. The maximum number of positions in the output when executing commands to display the contents of the directory is 2000;
    2. The maximum number of simultaneous connections for an anonymous user is 20 per account;
    3. The maximum number of simultaneous connections for an non-anonymous FTP user is 5.
  7. The following restrictions are imposed on the operation of the database server:
    1. The maximum number of simultaneous connections is 10 per 1 SQL user;
    2. The maximum size of the communication package of the database server is 24 Mb;
    3. The maximum execution time of an SQL query is 60 seconds.
    4. Whether it is allowed to use persistent connections.
  8. Limit on the number of simultaneous connections for protocols:
    1. POP3 and IMAP — no more than 10 simultaneous connections from one IP;
  9. Limitations on the use of broadcasts:
    1. Broadcast images from webcams, video and audio broadcasts are not allowed.
  10. It is mandatory to follow the rules of network use (document OFISP-008, developed by the Open Forum of Internet Service Providers).